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Online store opening in 2025!

Our online store is launching soon! In the meantime, explore our website to learn more about who we are, what we do, and the values that guide us. Don't forget to check out our blog, where you'll find insightful articles on herbal benefits and wellness practices to support your journey.

SHIPPING & RETURNS

SHIPPING POLICY

At Neem and Moon, we are committed to ensuring that your order reaches you quickly, safely, and efficiently. Below, you’ll find details about our shipping process, delivery times, and costs.

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1. Shipping Destinations

We currently ship across the UK and to select international destinations. If your country is not listed at checkout, please contact us to inquire about shipping options.

2. Processing Time

  • Orders are processed within 1–3 business days.

  • You will receive a confirmation email with tracking details once your order has been dispatched.

3. Delivery Times

  • UK Orders: Standard delivery typically takes 3–5 business days, while express delivery takes 1–2 business days.

  • International Orders: Delivery times vary depending on the destination, typically ranging from 7–14 business days.

4. Shipping Costs

  • UK Orders:

    • Standard Delivery: (To be added)

    • Express Delivery: (To be added)

  • International Orders: Shipping costs are calculated at checkout based on your location and order weight.

5. Free Shipping

We offer free standard shipping on UK orders over (To Be Added) and international orders over (To Be Added).

6. Eco-Friendly Packaging

At Neem and Moon, we are committed to sustainability. Your order will arrive in eco-friendly packaging that is recyclable and planet-conscious.

7. Customs and Duties (International Orders)

Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer. We recommend checking with your local customs office for more information.

8. Shipping Issues

If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately. We will work quickly to resolve any issues and ensure your satisfaction.

Contact Us

For questions or assistance with your order, please email us at: neemandmoon@gmail.com. We’re here to help!

RETURN & EXCHANGE POLICY

At Neem and Moon, we take great care in crafting and delivering high-quality products. If you are not entirely satisfied with your purchase, our refund and exchange policy ensures a smooth resolution.

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1. Returns

We accept returns of unopened and unused items within 30 days of delivery. To qualify for a return:

  • The item must be in its original packaging and condition.

  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

Unfortunately, we cannot accept returns of:

  • Opened or used skincare, aromatherapy, or wellness products (for hygiene reasons).

  • Customised or personalised items.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days, and the amount will be credited to your original payment method.

  • Shipping costs are non-refundable.

3. Exchanges

We are happy to offer exchanges for defective, damaged, or incorrect items.

  • Please contact us within 7 days of receiving your order to arrange an exchange.

  • If the item is no longer available, we will issue a refund or provide store credit.

4. How to Initiate a Return or Exchange

  1. Contact us at neemandmoon@gmail.com with your order details and reason for return/exchange.

  2. We will provide you with instructions for returning the item.

  3. Please note: Customers are responsible for return shipping costs.

5. Faulty or Damaged Items

If your item arrives faulty or damaged:

  • Notify us within 7 days of receiving the item.

  • Provide photos of the damage for assessment.

  • We will offer a replacement, exchange, or refund, including shipping costs, where applicable.

6. Customised and Personalised Orders

Customised and personalised items are non-refundable and non-exchangeable unless faulty or damaged upon arrival.

Contact Us

If you have any questions or need assistance with a return or exchange, please don’t hesitate to get in touch with us at:
Email: neemandmoon@gmail.com

We value your satisfaction and will do our best to ensure a positive experience with Neem and Moon.

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